Free Return & Shipping Policy Template
A free, generic return & shipping policy you can put on your website today. Fill in the fields, preview it live, and copy or download. No sign-up, no email required.
Return & Shipping Policy
Effective date: 2026-07-03
This Return & Shipping Policy applies to purchases from [your-website.com], operated by [Your Business Name] ("we", "us", "our").
Returns
You may request a return within [30] days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to start a return
To start a return, contact us at [[email protected]] with your order number and the reason for the return. We will provide instructions on where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within a reasonable period. Original shipping costs may be non-refundable.
Exchanges
If you need to exchange an item for the same product (for example, a different size), contact us at [[email protected]].
Shipping
We process orders within a few business days. Delivery times depend on your location and the shipping method selected at checkout. Shipping costs, where they apply, are shown at checkout.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us at [[email protected]] as soon as possible and we will make it right.
Contact us
If you have any questions about returns or shipping, contact us at [[email protected]].
This document was created from a free template on policystamp.com and is provided as-is, not as legal advice. For a version tailored to your business and jurisdiction — and checked for compliance gaps before you publish — see policystamp.com.
- 1. Fill in your detailsEnter your business name, website, contact email and effective date.
- 2. Preview it liveWatch the document update as you type — no guesswork.
- 3. Copy or downloadCopy the text or download as Word, PDF, HTML or Markdown.
- Returns
- How to start a return
- Refunds
- Exchanges
- Shipping
- Damaged or incorrect items
- Contact us
Do I need a return and shipping policy?
If you sell and ship physical products, a clear return and shipping policy sets customer expectations, reduces disputes and chargebacks, and is often required by payment processors and marketplaces.
Is this return & shipping policy template really free?
Yes — completely free. Fill in a few fields and copy or download it as Word, PDF, HTML or Markdown. No account, no email, and no paywall.
Is this template legal advice?
No. It's a plain-English starting point, not legal advice — we're a tool, not a law firm. For anything important, have a qualified lawyer review it.
Can I edit it and use it on my website?
Yes. Fill in your details, then copy the text or download the file and adjust anything you like before you publish it.
How is this different from the paid version?
This template is generic. The paid generators on policystamp.com tailor a document to your specific business type and jurisdiction and audit it for compliance gaps before delivery.