Free Refund Policy Template
A free, generic refund policy you can put on your website today. Fill in the fields, preview it live, and copy or download. No sign-up, no email required.
This is a generic starting point. For a refund policy tailored to your business and jurisdiction — and checked for compliance gaps before you publish — generate one for $2.
Make it tailored — $2Refund Policy
Effective date: 2026-07-03
This Refund Policy applies to purchases made from [Your Business Name] through [your-website.com].
Overview
We want you to be happy with your purchase. If something is not right, please review the terms below and get in touch.
Eligibility
To be eligible for a refund, your request should meet the following conditions:
- The request is made within a reasonable time of purchase (for example, 14 or 30 days — set the period that applies to you).
- The product or service has not been fully used or consumed, where applicable.
- You can provide proof of purchase.
How to request a refund
To request a refund, contact us at [[email protected]] with your order details and the reason for your request.
How refunds are issued
Approved refunds are returned to your original payment method within a reasonable number of business days. Depending on your payment provider, it may take additional time for the funds to appear.
Non-refundable items
Some items or services may be non-refundable — for example, custom work or items marked as final sale. We will make any such exceptions clear at the point of purchase.
Changes to this policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date.
Contact us
If you have any questions about refunds, contact us at [[email protected]].
This document was created from a free template on policystamp.com and is provided as-is, not as legal advice. For a version tailored to your business and jurisdiction — and checked for compliance gaps before you publish — see policystamp.com.
- 1. Fill in your detailsEnter your business name, website, contact email and effective date.
- 2. Preview it liveWatch the document update as you type — no guesswork.
- 3. Copy or downloadCopy the text or download as Word, PDF, HTML or Markdown.
- Overview
- Eligibility
- How to request a refund
- How refunds are issued
- Non-refundable items
- Changes to this policy
- Contact us
Do I need a refund policy?
If you sell anything online, a clear refund/return policy is expected by customers, required by many consumer-protection laws, and asked for by payment processors. It also reduces disputes and chargebacks.
Is this refund policy template really free?
Yes — completely free. Fill in a few fields and copy or download it as Word, PDF, HTML or Markdown. No account, no email, and no paywall.
Is this template legal advice?
No. It's a plain-English starting point, not legal advice — we're a tool, not a law firm. For anything important, have a qualified lawyer review it.
Can I edit it and use it on my website?
Yes. Fill in your details, then copy the text or download the file and adjust anything you like before you publish it.
How is this different from the paid version?
This template is generic. The $2 generator (/refund-policy-generator) tailors a refund policy to your specific business type and jurisdiction and audits it for compliance gaps before delivery.