Refund Policy Review
A structured review of your refund policy against consumer-protection law worldwide.
- Same checklist a lawyer would use for a first pass
- Findings organised by section so you can act on them
- Quotes back the specific phrases that need to change
A lawyer review of a refund policy starts at around $300 for the document itself, more if it has to cover multiple jurisdictions. For a small business selling internationally, that is often more than the document is worth. Our automated review covers the same ground a lawyer would on the first pass — structural completeness, jurisdiction-specific consumer rights, enforceability of restrictive clauses. It will not replace counsel for bespoke risk, but for the routine "is this refund policy basically OK" question it is a quick way to find out.
Grounded in real law, not training-data recall.
Structural completeness
Returns window, exclusions, condition requirements, return process, refund timing, refund method, defective-goods flow, contact for questions.
Jurisdiction-specific compliance
EU 14-day rule, UK short-term right to reject, AU statutory guarantees, US state disclosure rules. Per-jurisdiction breakdown.
Enforceability of restrictive clauses
Whether "no refunds", "store credit only", "non-refundable shipping" hold up in the jurisdictions the merchant actually serves.
Statutory rights preservation
For B2C internationally: required preservation language under unfair-terms regimes.
What you'll probably see in the report.
Generic template policies
Stripped from a competitor or generated by an old tool. Usually OK structurally, weak on jurisdiction-specific compliance.
US-founded merchant, EU customers
Common pattern. US-style "all sales final" policy that is unenforceable for the EU customers the merchant is actually shipping to.
Missing defective-goods flow
Defective is conflated with discretionary returns. Statutory remedies require separate handling with the trader bearing costs.
Ready to find the gaps in your refund policy?
Paste a URL or your refund policy text. Get a structured gap report plus a 0–100 compliance score in around 20 seconds. Free, no signup, no email.
Questions people ask before running the audit.
Other ways people audit their policies.
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