Refund Policy Checker
Paste a URL or your refund policy text. See what is missing in 20 seconds.
- Catches "no refunds" clauses overridden by statutory rights
- Surfaces missing returns-window, refund-timing, and method specifics
- Each finding cites the specific statute it maps to
A refund policy that overreaches ("no refunds under any circumstances") is unenforceable in much of the world — EU consumers have a statutory 14-day withdrawal right, UK consumers have parallel rights under the Consumer Contracts Regulations 2013, and Australian Consumer Law guarantees major-failure remedies regardless of what your policy says. Our checker reads your document, compares it against the consumer-protection rules that apply where your customers actually buy, and shows you what is missing or unenforceable. The whole report appears in under a minute.
Grounded in real law, not training-data recall.
Returns window
Whether the policy states a clear window and whether it meets the statutory minimum where it applies (14 days EU / UK CCR; AU has no fixed cooling-off but statutory guarantees override).
Refund timing
EU CRD Art. 13 requires refund within 14 days of receiving the withdrawal notification. "60-90 days" or "we will process when we can" is non-compliant for EU B2C.
Refund method
EU CRD Art. 13(1) requires the same payment method as the original transaction unless the consumer agrees otherwise. "Store credit only" violates this for EU B2C.
Statutory rights preservation
For EU / UK / AU B2C: explicit "this policy does not affect your statutory rights" wording. Required for unfair-terms compliance.
Defective / damaged flow
Whether the defective-goods path is described separately (statutory remedies apply — repair, replacement, refund — and the trader bears costs).
US state-specific disclosures
California Civil Code §1723 conspicuous posting; NY GBL §218-a default 30-day rule when no policy is posted.
What you'll probably see in the report.
"All sales final" without exceptions
Overrides EU 14-day right and AU statutory guarantees. Most common critical for B2C refund audits with international customers.
Refund timing too long
"30-60 days" exceeds the EU CRD 14-day requirement. Common in US-founded merchants extending into EU sales.
No defective-goods flow
Statutory remedies apply regardless of policy. Common to mix defective and discretionary returns in the same flow; should be separate.
Restocking fee over 25%
Can be challenged as defeating the statutory withdrawal right in EU / UK. <25% is typically defensible.
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Paste a URL or your refund policy text. Get a structured gap report plus a 0–100 compliance score in around 20 seconds. Free, no signup, no email.
Questions people ask before running the audit.
Other ways people audit their policies.
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