Is my refund policy compliant where I sell?

Depends on the jurisdictions. The audit walks each clause (returns window, refund timing, refund method, restocking fees, exclusions, defective flow) against the jurisdictions you serve and tells you which would be enforceable and which would be overridden by statutory consumer rights.

What if I only sell in the US?

US-focused compliance is mostly about state disclosure rules (California §1723, NY GBL §218-a) and avoiding deceptive practices under FTC §5 and state UDAP statutes. The audit narrows to those when you select US-only.

Can I write one policy that works everywhere?

Generally, yes — by stating the most generous applicable rule and adding "where required by law" carve-outs. The audit tells you the floor for each jurisdiction so you can write a single policy that meets all of them.

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Is My Refund Policy Compliant?

Paste your policy. We check it clause-by-clause against consumer-protection law where your customers buy.

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Clause-by-clause compliance per jurisdiction
Surfaces statutory rights that override your stated policy
Plain-English fix for each non-compliant clause

"Compliant" depends on where your customers actually buy. A refund policy that is fine for a US-only merchant ("30-day return on unopened items, store credit only") is unenforceable for the same merchant selling into the EU (must offer cash refund, must allow 14-day cooling-off). Our checker walks your policy clause by clause and tells you which clauses are compliant where, and which are overridden by statutory rights you cannot waive.

What we check

Grounded in real law, not training-data recall.

EU Consumer Rights Directive

14-day right of withdrawal, refund timing (14 days), refund method (same payment method), trader pays standard delivery refund. Exclusions per Art. 16.

UK Consumer Contracts Regulations + CRA 2015

14-day cooling-off per CCR 2013, plus 30-day short-term right to reject for defective goods under CRA 2015.

Australian Consumer Law

§§54-62 statutory guarantees, major-failure remedies (consumer chooses refund/repair/replacement), ACL §64 non-exclusion.

US state disclosure rules

California §1723 conspicuous posting; NY GBL §218-a default 30-day rule if no policy posted; state UDAP statutes for deceptive practices.

Payment-processor obligations

Stripe / Shopify Payments / PayPal contractually require fair refund handling regardless of stated policy. Chargeback liability for non-compliance.

Common findings

What you'll probably see in the report.

US policy applied to international customers

Most common compliance pattern: a US-style "all sales final" policy used unchanged for EU / UK / AU sales. Several clauses unenforceable.
"30-90 day refund processing"

Exceeds EU CRD 14-day refund-timing requirement. Common for merchants whose accounting cycle drives the timing.
No California §1723 posting

California requires the refund policy be conspicuously posted at point of sale. Common gap for e-commerce stores selling into California.

Ready to find the gaps in your refund policy?

Paste a URL or your refund policy text. Get a structured gap report plus a 0–100 compliance score in around 20 seconds. Free, no signup, no email.

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FAQ

Questions people ask before running the audit.

Other ways people audit their policies.

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