How is my refund policy rated?

The rater reads your policy and checks it against EU CRD 14-day rules, UK CCR 2013 + CRA 2015, AU Consumer Law guarantees, and US state-specific disclosure rules. You get a 0-100 score plus a plain-English verdict.

What score should my refund policy have?

For a small business, 70 or higher is shippable. Most live policies score 55-70 on first audit. Above 85 is more than most SMBs need.

Is the score reliable?

It reflects what is in your document vs. what regulators and courts expect. Does not replace a lawyer for bespoke risk but catches the gaps that lead to chargebacks, complaints, and unenforceable clauses.

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Rate My Refund Policy

Get a 0–100 score, a clear verdict, and a list of what is missing or unenforceable.

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A clear grade — ship, polish, or rewrite
Each finding flagged by priority
Per-jurisdiction breakdown so international gaps surface clearly

A tough-sounding refund clause is worth nothing if a court will not enforce it. "No refunds under any circumstances" is overridden by the EU 14-day withdrawal right. "All sales final" is overridden by AU Consumer Law major-failure remedies. "Store credit only" is overridden by EU CRD Art. 13(1) refund-method rules. Our rater gives you a numeric score, a verdict, and a list of the specific clauses that work, are weak, or are invalid where your customers actually live.

What we check

Grounded in real law, not training-data recall.

Enforceability per jurisdiction

Most refund overreach is unenforceable in some markets. The rater scores enforceability per jurisdiction, not just presence.

Required disclosures

Returns window, exclusions, condition requirements, return process, who pays return shipping, refund timing, refund method, defective flow, contact.

Statutory-rights preservation

For B2C in EU / UK / AU: explicit preservation language. Required for unfair-terms compliance.

A grade you can act on

Publish-ready, solid, good enough, needs work, or rewrite. Tells you what to do next.

Common findings

What you'll probably see in the report.

Score 55-70 on first audit

Where most live refund policies land. Fixing the unenforceable clauses and adding statutory-rights language jumps to 75+.
Tough clause that quietly does not work

Most B2C refund policies have at least one clause (no refunds, restocking fee, store-credit-only) unenforceable in at least one jurisdiction they serve.
No defective-goods path

Statutory remedies apply regardless. Common to mix into the standard returns flow rather than handling separately.

Ready to find the gaps in your refund policy?

Paste a URL or your refund policy text. Get a structured gap report plus a 0–100 compliance score in around 20 seconds. Free, no signup, no email.

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FAQ

Questions people ask before running the audit.

Other ways people audit their policies.

Refund Policy Checker Refund Policy Review Free Refund Policy Audit Is My Refund Policy Compliant?

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