Does Shopify have a refund policy template?

Yes, in the store admin, but it's a generic 4-line placeholder. Misses several material items — EU 14-day handling, AU statutory guarantees, defective-goods flow, refund timing specifics. Worth replacing with a properly-generated version.

Can I have "no refunds" on Shopify?

For EU / UK / AU B2C customers, no — statutory consumer rights override any "no refunds" clause. For US-only customers, you can have a no-refund policy if you post it conspicuously per state laws (California §1723, NY GBL §218-a). Stripe and Shopify Payments contractually require you to honor refunds for fraud / disputes regardless.

How long do I have to process a refund?

EU CRD: within 14 days of receiving the withdrawal notification (or receiving the goods back, whichever is later). UK CCR 2013: same 14-day rule. US: no federal rule; state UDAP statutes prohibit unreasonable delays. Best practice is 5-10 business days from receipt of returned goods.

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Refund Policy for Shopify

A refund policy Shopify owners can actually ship — clear windows, EU 14-day handling, defective-goods flow, payment-processor compliance.

Generate my Shopify refund policy → Free preview · No signup · 2 minutes

EU 14-day withdrawal handled correctly for international buyers
AU statutory consumer guarantees preserved
Compatible with Shopify Payments / Stripe / PayPal merchant terms

Shopify's built-in refund-policy generator produces a 4-line placeholder. That works as a starting draft but misses the rules that actually matter for cross-border selling — the EU 14-day withdrawal right that consumers can't waive, the AU Consumer Law major-failure remedies, the California §1723 conspicuous-posting requirement, and the Shopify Payments / Stripe / PayPal merchant agreements that bind you to fair refund handling regardless of your stated policy. This page generates a refund policy that covers what an international Shopify store actually needs.

What your Shopify store refund policy needs to cover

Disclosures that matter for Shopify store.

Returns window

Clear stated window (most stores use 30 days). Note: for EU / UK B2C the statutory minimum is 14 days from delivery; you can offer longer.

EU 14-day withdrawal

Mandatory for EU B2C — consumer can return for any reason within 14 days of receipt, refund within 14 days of withdrawal notification, refund via original payment method. Cannot be waived.

Eligibility + exclusions

Unused, original packaging, tags attached. Permitted exclusions under EU CRD Art. 16: custom-made, perishables, sealed personal-care after seal broken, downloadable content after download. Arbitrary exclusions unenforceable.

Return shipping

Who pays (typically customer for discretionary returns, store for defective). Trader pays standard delivery cost refund per EU CRD Art. 13(2).

Defective / damaged flow

Separate path from the standard returns window. Statutory remedies apply — repair / replacement / refund. Trader bears costs. Required for EU / UK / AU compliance.

Refund timing + method

EU CRD: refund within 14 days of withdrawal notification, same payment method as original transaction. "We will process when we can" is non-compliant for EU B2C.

Common mistakes

Where Shopify store policies usually go wrong.

"Store credit only" for EU customers

Overrides EU CRD Art. 13(1) which requires refund via original payment method unless consumer agrees otherwise. Unenforceable for EU B2C.
"30-90 day refund processing"

Exceeds EU CRD 14-day statutory refund period. Common in US-founded stores extending into EU sales without adjusting.
No defective-goods flow

Statutory remedies apply regardless of stated policy. Defective items get different treatment from buyer's-remorse returns — trader bears costs, faster timeline.